GENERAL BANKING QUESTIONS

Call (866) 437-0011

Monday-Friday, 7am-9pm

Saturday, 8am-9pm

Sunday, 8am-5pm, PT

Send us a Secure Email

Contact

  • ATM/DEBIT CARDS
    Call Us - Debit Card 24/7 Activation (800) 781-3982
    Automated Line 24/7 and after hours voicemail  
    Call Us - General (562) 344-2346
    Hours:
    Monday-Friday, 7am-9pm
    Saturday, 8am-9pm 
    Sunday, 8am-5pm, PT 
    Call Us - Lost or Stolen Card (800) 556-5678
    Automated Line 24/7 and after hours voicemail  
    Call Us - ATM/Debit Fraud Line (562) 344-2350
    Hours:
    Monday - Friday: 8am–9pm,
    Saturday - Sunday: 8am–5pm PT

    (after hours voicemail)
    Fax Us (562) 344-2347 (24/7)
    E-mail Us 2
    Write Us F&M ATM Department
    P.O. Box 2400
    Seal Beach, CA  90740-1400
    ATM Forms/Affidavit of Forgery Click Here to Download Form
  • BUSINESS/MERCHANT SERVICES
    Call Us - General

    (562) 344-2348

    Hours:

    Monday-Friday, 7am-9pm

    Saturday, 8am-5pm, PT

    Call Help Desk
    (Merchant ID Starting with 5XXXXXX)     		 (800) 228-0210 (24/7)
    Call Help Desk
    (Merchant ID Starting with 9XXXXXX)     		 (888) 288-2692 (24/7)
    Fax Us (562) 344-2349 (24/7)
    E-mail Us 2
  • CASH MANAGEMENT SUPPORT
    Call Us - General

    (844) 782-7311

    Hours:

    Monday-Friday, 8am-6pm

    Saturday, 9am-12pm, PT

  • F&M CREDIT CARDS
    Call Us - 24 Hour Account Information

    (866) 558-7687 
    (Toll Free - Automated Service - 24/7)

    Call Us - Lost or Stolen Card (800) 556-5678 (Toll Free - 24/7)
    Call Us - Fraud Hotline  (562) 344-2350
    Monday-Friday, 7am-9pm
    Saturday, 8am-5pm, PT   
    (after hours voicemail)
    Fax Us (562) 344-2357 (24/7)
    E-mail Us 2
     Write Us - Correspondence Only F&M Bankcard Department
    P.O. Box 2087
    Long Beach, CA  90801-2087 
     Mail Payments F&M Bankcard Department
    P.O. Box 21595
    Long Beach, CA  90801
    Credit Report Dispute Information

    Disputes of F&M Account Information in a Consumer Credit Report
    In the event you do not agree with the information contained in a consumer credit report that is related to your F&M credit card account, you have a right to dispute the information with the consumer reporting agency or directly with F&M.

    Click here to view the Direct Dispute Submission Requirements.
  • HOME LOANS
    Call Us Toll Free
    (Mortgage Programs AND 
    Home Equity Loans)

    (866) 649-3863
    Monday-Friday, 9am-5pm, PT
    *Ask our staff at any office
    for mortgage or home equity
    loan information and applications.

  • CALL CENTER - ONLINE BANKING
    Call Us  Toll Free (866) 437-0011
    Monday-Friday, 7am-9pm
    Saturday, 8am-9pm
    Sunday, 8am-5pm PT 
    Call Us Direct (562) 344-2370
    Monday-Friday, 7am-9pm
    Saturday, 8am-9pm
    Sunday 8am-5pm, PT
    Fax Us (562) 344-2371 (24/7)
    E-mail Us 2
  • AUTOMATED TELEPHONE BANKING
    Call Us - Los Angeles (562) 495-7708 or (310) 491-1714 (24/7)
    Call Us - Orange County (714) 636-2618 or (949) 855-8777 (24/7)
    Call Us - Toll Free (855) 416-5747 (24/7)
  • CAREER OPPORTUNITIES
    Call Us (562) 499-4809
    Monday-Friday, 8:30am-5pm, PT
    E-mail Us

    2

    or Visit our Career Opportunities Page
    Visit Us 320 Pine Avenue, 7th Floor
    Long Beach, CA 90802 
    Write Us F&M Human Resources Department
    P.O. Box 1370
    Long Beach, CA  90801-1370 
  • CORPORATE OFFICES
    Call Us (562) 437-0011
    Monday-Friday, 9am-5pm, PT
    Visit Us

    320 Pine Avenue
    Long Beach, CA 90802 
    Write Us F&M Human Resources Department
    P.O. Box 1370
    Long Beach, CA  90801-1370 
    Whistleblower Hotline (562) 437-3642
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2 Since email is not a secure method of communication, please do not send any sensitive information (e.g. Social Security or account numbers) via email. If you need to include sensitive information in your communication to us, please contact us by phone.