Paycheck Protection Program (PPP) Loans: Please visit F&M Bank’s PPP Knowledge Center for up-to-date information about First Draw PPP loans, Second Draw PPP loans, and loan forgiveness.
F&M is committed to providing the latest in technology to ensure our clients have a safe and seamless Online Banking experience.
The Positive Pay upgrade includes the following features:
Optional dual control for file upload and manual check entry.
Ability to upload same day check issuance file to resolve current day "paid not issued" and "payee name" mismatch exceptions.
Email notification that includes an item count and amount.
Field naming changes:
"Review Checks"; replaced with "Check Search" option.
"Quick Exception Processing - Update" replaced with "Save Decisions" button.
Do I have to move to the new Positive Pay service?
Yes, all clients will be required to move to the upgraded service on August 25, 2020. Clients who sign in the following day will be accessing the new, upgraded service.
What does this mean for my current Positive Pay profile(s)?
Existing Positive Pay profile(s), account, and access entitlements will remain the same for all clients. Clients can still access Positive Pay through F&M Business Online Banking via Single Sign-On (SSO).
Will the cut-off time change?
No, the 2:00pm PT remains the same to make decisions on exception item(s).
What action(s) are required to complete the upgrade to the Positive Pay service?
The Positive Pay service will unavailable on August 25, 2020 from 2:00pm to 5:00pm PT. Users will be able to access Positive Pay after the upgrade using their same Business Online Banking User ID and password.
Where can I learn more about the Positive Pay upgrade?
Information is available on our F&M Positive Pay webpage including a Positive Pay User Guide, which provides an overview of the upgraded application and quick tips.
Who can I contact for questions?
Please contact the F&M Bank Cash Management Services Department at (844) 782-7311, and select option 3, between the hours of 8:00am to 6:00pm Monday through Friday and 9:00am to 12:00pm Saturday, PT.
Bill Pay FAQs
What is changing with my online Bill Pay?
In addition to minor changes to the layout of the Bill Pay screen, we are adding new, rush payment delivery options for your convenience.
Will I need to do anything after the upgrade?
No action is required. All previously entered Bill Pay information (i.e. payees, scheduled payments, recurring payments, etc.) will remain in your online Bill Pay profile.
What is the impact of this upgrade?
Starting on Wednesday, February 21 from 1:30pm to Thursday, February 22 at 12:00 pm PT, Bill Pay will not be accessible through Online Banking. There will be no interruptions to any already scheduled payments during this time of unavailability.
What are the new, rush delivery options for Bill Pay?
The new, rush payment delivery options are “Same Day Delivery” and “Overnight Delivery.”
What is Same Day Delivery?
Same Day Delivery payments allow electronic payments to be received by the payee on the same day the payment is created. This option must be selected prior to submitting the payment for processing and has a fee of $12.95.
What is Overnight Delivery?
Overnight Delivery payments allow check payments to be received the following business day. This option must be selected prior to submitting the payment for processing and has a fee of $17.50. Since these payments are sent via UPS overnight mail, the payee address must be a physical address. Overnight deliveries cannot be made to a P.O. Box.
Box com FAQs
What do I do when I receive the “Please upload the files to my fmb.box.com account” from my F&M Bank Loan Officer?
Please click on the link and you will see an upload file symbol (“upload widget”) so you can submit files safely and securely to your F&M Loan Officer
What is the upload widget?
The widget gives loan clients the ability to upload and send large files to a loan officer, without having to use email. This addresses a common client request for an easy and secure way to provide information (tax returns, financial statements, etc.) that is often required as part of the loan application or loan maintenance process.
Can I upload multiple files?
Only one file at a time can be uploaded by using the widget. After uploading a file, you will be given the opportunity to click ' Upload another File' to upload as many files as you need .
What is the maximum size limit of each file?
Individual file size limit is 5GB; however, some older versions of browsers like Internet Explorer 8 (and earlier) and Firefox do not allow for uploads greater than 2GB. Older browsers have a technical design limit that does not allow for larger files to be uploaded. Using the latest version of Internet Explorer, Firefox, or your browser avoids this issue.
Why am I unable to access the upload widget after clicking the link I received from a loan officer?
There are a number of possible reasons the upload widget does not work. Please check the following:
Try temporarily disabling or configuring your firewall to allow Box.com as a trusted site. You may find that your anti-virus software includes a built-in firewall. If you are attempting to access Box.com from an office setting and continue to experience upload issues, then please contact your IT administrator or internal Help Desk.
Connectivity Test: If you see "Blocked" in the place of any images on the Box Connectivity Test, your firewall may be blocking access to Box.com.
What is the preferred file type for sending documents to F&M?
Files are preferred to be (300DPI, B&W, TIFF). Some files that include color photos maybe sent as color files. Be aware that some files can be considerably larger if saved in higher resolution or in color formats.
