1. Is there a fee to enroll in or use Visa Checkout®?
    No. The convenience, ease and security of Visa Checkout® is free.
  2. Which of my F&M debit or credit cards are eligible for Visa Checkout®?
    You can use all of your active F&M credit and debit cards with any merchant that offers the Visa Checkout® payment option. You can also add Visa® or Mastercard® credit or debit cards issued by other financial institutions.
  3. What information do I need to set-up my F&M credit card?
    • Email address
    • Card expiration date
    • Security code (Last 3 digits on the back of your card)
    • Your billing address
    • Phone number
    • Your credit or debit card number
  4. Can I manage my Visa Checkout® account from within F&M Online Banking?
    No, you must log into the Visa Checkout® website to edit your enrolled cards and personal /account information.
  5. Do I have to download an app?

    No. You access Visa Checkout® through a secured website.

  6. What happens if I lose my debit/credit card?

    Please contact the card issuer immediately and they will issue a new card and number. All new Visa network cards will automatically be updated in Visa Checkout® and you do not have to delete the old card or re-enroll the new one. If you lose any of your non-Visa network cards, like your F&M Mastercard® debit card, you will need to re-enroll those non-Visa network cards.

  7. Who can I contact if I need help or have questions?

    If you have a specific question about a transaction made on your F&M credit or debit card, please call the number listed below:

    Credit Cards: (562) 344-2350
    Debit Cards: (562) 344-2346
    Monday-Friday, 7am-9pm PT
    Saturday, 8am-9pm PT
    Sunday, 8am-5pm PT

    For questions regarding your Visa Checkout account, please email Visa Checkout support at support@visacheckout.visa.com or call (855) 847-2032 and select option 1. You can also review the Frequently Asked Questions on the Visa Checkout website.

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